Contact us Via Phone
Local Office: 612-523-4461
Nationwide: 1-800-953-4165
Sales Account Management
Every client is assigned an account manager who directly interacts with them on a regular basis. The account manager is available via phone and email. Our ownership is also available via phone and email. Additionally, our website is always up and available, and inquiries made through the website are routed to the appropriate individuals.
Typical Response Time
Companies can expect a response within 24 hours when they contact us. In most cases we can respond within a couple of hours to project inquiries. In cases of emergencies or urgent issues, we aim to address them immediately. We have dedicated phone numbers and email addresses for emergency assistance, ensuring a prompt response time for new and existing clients.
Specialized Contact Persons
Within our organization, we have designated contact persons and departments that specialize in different aspects of client relations. From an account development perspective, we have team members with expertise in food processing and production. They collaborate closely with the food production group to tailor solutions to meet their specific needs. An account manager is then assigned to oversee the customized solution and ensure its successful implementation, with support from the account development team.
Information and Documentation
When contacting us, it is helpful to prepare specific information or documentation related to your inquiry. The details may vary depending on the nature of the question or concern. For example, if you need assistance with moving a load, we would require different information compared to a situation where you are dealing with excessive waste and regulatory pressure. Generally, we would ask basic questions such as your location, the type and quantity of material involved, and the specific actions you are taking. These details will help us better understand your needs and provide appropriate solutions.
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About Innovative Waste Recycling
Sustainability Model
At IWR, our operations are driven by the principle of putting the customer first. We believe in doing right by the customer, the environment, and the people we work with operationally. We understand the importance of treating our customers, employees, and operational partners with respect and fairness. By adhering to these principles, we aim to build a sustainable business that can thrive in the long run.
Custom Solutions
What sets IWR apart from other waste recycling companies is our deep understanding of the production and operational capabilities and constraints of our customers. We specialize in handling food and organic waste, recognizing the distinct requirements and rules associated with it. Unlike standard solid waste, food and organic waste require a unique approach and expertise. Our knowledge of the industry, coupled with our understanding of sustainable technologies, sets us apart. We continuously strive to expand our knowledge and expertise in this field.
Who We Work With
At IWR, we believe in being in the trenches with our customers. We work closely with them to understand their needs and find ways to improve their operations. We take pride in directly handling and managing the solutions we provide, rather than simply outsourcing the work. This hands-on approach allows us to take full responsibility for the entire process, ensuring the best possible outcomes for our customers.
Case Studies
We explore key objectives, outcomes, lessons learned, and best practices from various case studies. In these studies, the primary goal is to improve sustainability Key Performance Indicators (KPIs) by implementing landfill-free solutions.